FAQ

Re-pairing MiiBUDS PLAY
Should your MiiBUDS PLAY appear as two devices in your Bluetooth overview, you can easily re-pair them by removing both devices from your saved devices, opening the case, pressing the small button 3 times quickly, and closing the case again. After 5-10 seconds, you can open the case again and search for new devices, and your MiiBUDS PLAY should now appear as one device again. Read more...
CABLES - WHAT DOES IT MEAN WHEN THE AUX CABLE HAS LIGHTNING?
Lightning is a type of connector specifically developed for Apple products. Therefore, you may find that newer iPhones have removed the traditional AUX output and replaced the wired audio connection with the Lightning connector. Please see the product description or contact us at support@miiego.com for more information. Read more...
MY MIIEGO PRODUCT MAY BE DEFECTIVE - WHAT SHOULD I DO?
If you have an MIIEGO® product that is not performing as expected, please contact us as soon as possible at support@miiego.com – any warranty claim procedure depends on where you purchased your product.In all cases, we will do our best to provide advice through Support, and we always recommend keeping your original purchase receipt for warranty and consumer rights purposes. Read more...
AL4 FREEDOM/MINI - Adjusting the fit of the neckband
You can adjust your AL4 Freedom/MINI to your needs to some extent. Follow the instructions in the video here to get the best fit for your AL4 headphones. Read more...
MiiRHYTHM - SUPPORT VIDEO
If you are experiencing problems with your MiiRHYTHM headphones, we always recommend the following three steps: - full charging for approx. 10-12 hours to restart the batteries- soft reset- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.) See this video for further information Read more...
MiiBUDS ACTION - SUPPORT VIDEO
If you are experiencing problems with your MiiBUDS ACTION earphones, we always recommend the following three steps: - full charge for approx. 10-12 hours to restart the batteries- soft reset- deleting and re-establishing the Bluetooth connection between your earphones and your connected device (smartphone, tablet, computer, etc.) See this video for further information Read more...
BOOM MIINI - SUPPORT VIDEO
If you are experiencing problems with your BOOM MIINI headphones, we always recommend the following three steps: - full charge for approx. 10-12 hours to restart the batteries- soft reset- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer etc.) See this video for further information Read more...
BOOM and BOOM ANC - SUPPORT VIDEO
If you are experiencing problems with your BOOM or BOOM ANC headphones, we always recommend the following three steps: - full charge for approx. 10-12 hours to restart the batteries- soft reset- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.) You can also watch this video for further information Read more...
AL3+ FREEDOM/WOMAN - Support Video
If you are experiencing problems with your AL3+ headphones, we always recommend the following three steps: - fully charge for approx. 10-12 hours to restart the batteries - soft reset - delete and re-establish the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.) See this video for further information Read more...
W7 - SUPPORT VIDEO
If you are experiencing problems with your W7 headphones, we always recommend the following three steps: - full charge for approx. 10-12 hours to restart the batteries- soft reset- deletion and re-establishment of the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.) See this video for further information. Read more...
RESET NETWORK SETTINGS
Should you experience connection dropouts that cannot be resolved by a soft reset or by deleting the headphones from the device's Bluetooth memory, you can try a more drastic approach and reset your network settings:Go to Settings --> General --> Reset --> Reset Network Settings.This is the third option, where you will avoid resetting all settings and deleting all content and settings! Be careful here :-)By choosing "Reset Network Settings", you keep your data intact, while your Bluetooth/Wireless connections will revert to their default settings. Read more...
GENERAL INFORMATION ON BLUETOOTH SIGNAL AND CONNECTION
While the Bluetooth range of some devices can be up to 15 meters (or even more) as standard, the recommended optimal range for a Bluetooth stereo device is approximately half a meter in a direct line to your music device. This is especially true outdoors where the signal cannot use walls and ceilings to be contained. This rule applies to any brand of Bluetooth stereo devices. In MIIEGO® headphones, the antenna is located on the right side of the earcup. Therefore, always make sure that your device is on the... Read more...
CAN I BECOME A MIIEGO AMBASSADOR?
Yes, and we are always happy to welcome new ambassadors to #teamMIIEGO :-)However, please note that you must meet a number of criteria to be considered as an ambassador for our products.Feel free to send us an email at support@miiego.com to learn more. Read more...
CAN THE PRODUCTS BE MACHINE WASHED?
No, we absolutely do not recommend machine washing our audio products. This is only possible for the sports ear pads from our BOOM series.Should it become necessary to wash the ear pads for the AL3+ Freedom series or the silicone earplugs for our in-ear models, this should be done by hand washing in lukewarm water without the use of detergents.You should refrain completely from washing the COMPLY earplugs, the Deluxe ear pads, and the PU leather ear pads. Read more...
WHAT DO THE IPX RATINGS STATED IN THE PRODUCT DESCRIPTIONS MEAN?
IPX is an international certification for products in terms of their degree of dust or water resistance.For MIIEGO® products, IPX5, IPX6, and IPX7 are used as indicators of whether the product can withstand sweat and water – IPX7 is the 100% waterproof model, while IPX5 and IPX6 indicate liquid resistance that can be described as rain and splashes from, for example, a water hose or similar. See the individual product description for more information regarding IPX certification. Read more...
RETURNS: I regret my purchase and wish to return my product - how do I do that?
At MIIEGO®, you have a 30-day right of withdrawal on purchases made via our website.Contact us at support@miiego.com so we can help you further.We also refer to our Terms and Conditions, which you can find at the bottom of the page. Read more...
CHARGE ONE - IS CHARGE ONE COMPATIBLE WITH MY IPHONE?
CHARGE ONE is compatible with all devices that have Qi or wireless charging.This is implemented in all newer iPhones since the iPhone 8. Therefore, if your iPhone is an iPhone 8 or newer, it should be compatible with our wireless charger CHARGE ONE. Read more...
EARTIPS - MY COMPLY FOAM EARTIPS HAVE BEEN DISCONTINUED FROM YOUR RANGE. WHAT DO I DO?
If you have a set of in-ear headphones that have been discontinued from our range, but you need a new set of foam eartips, these can be purchased from the American retailer COMPLY.In the upper right corner of the website, you can click on "FIND TIPS FOR YOUR DEVICE". Here you search for MIIEGO and then select which model you have.The website will then provide you with the correct Comply Foam Eartips for your specific headset. You can find the website here: www.complyfoam.com Read more...
CABLES - CAN THE CHARGING CABLE BE USED WITH MY IPHONE ADAPTER?
Yes, our charging cables, regardless of size (Micro-USB or USB-C), can be used with all EU-approved adapters via the USB connector.Look for the CE mark if you want to be sure that the adapter complies with the applicable requirements. Read more...
CABLES - WHAT DO MICRO-USB AND USB-C MEAN?
Micro-USB and USB-C refer to the type of charging your product uses. Some of our products use one type, while others use the other.But don't worry, we have, of course, included a charging cable with each product, so you don't have to worry about finding the right one. Read more...
CABLES - WHAT IS AN AUX CABLE?
The AUX cable connects your headphones or speaker to, for example, your mobile phone if you cannot/do not want to use the wireless Bluetooth connection.Please note that not all MIIEGO® headphones have an AUX input – read the product description or contact us at support@miiego.com for further information. Read more...
CLEANING - CLEANING THE HEADPHONES AFTER WORKOUT
We recommend always removing ear pads or earplugs after each workout, so that both the speakers and cover can dry completely.This will extend the product's lifespan and ensure that you do not compromise on hygiene. Read more...
CLEANING - CAN THE EAR PADS/EARPLUGS BE WASHED?
The only MIIEGO ear cushions that can be washed are the sport ear cushions for the BOOM models. These are made of breathable mesh material and can be machine washed at 30℃ with regular detergent without bleach or optical brighteners.The ear cushions for AL3+ Freedom and AL3+ Woman, as well as the silicone ear tips for all in-ear models, can be hand-washed with lukewarm water – however, we do not recommend washing your foam ear tips.Always remember to let your ear cushions and ear tips dry thoroughly after washing. Read more...
TWS - CAN I TWS-PAIR FOR INSTANCE AN AXTIVE M1 AND AN AXTIVE M3
No. The TWS function only works between two speakers of the same model type, e.g., an AXTIVE M1 + an AXTIVE M1 or a MiiBLASTER + a MiiBLASTER. Read more...
TWS - HOW DO I MAKE A TWS CONNECTION BETWEEN MY TWO SPEAKERS
1. Turn on both speakers – they should both be in pairing mode (the light flashes).2. Press and hold the PLAY button on one speaker for approx. 2 seconds. The speaker will emit a tone indicating TWS search.3. The speaker will emit three tones to indicate successful Bluetooth pairing. The light will also remain on continuously.4. Activate Bluetooth on your phone or other device and connect to the master speaker, where the light will flash after successful TWS pairing. Read more...
TWS - WHAT DOES TWS MEAN?
TWS stands for True Wireless Stereo, which means that you can wirelessly connect two speakers of the same type to each other and achieve full stereo sound from the same audio source (mobile phone, tablet, etc.). Read more...
EQ - CAN I CHANGE THE EQ SETTINGS?
No, the sound settings in the EQ function are factory preset and therefore cannot be changed.Should you have suggestions for improvements to our factory presets, please feel free to send your input to us at support@miiego.com Read more...
EQ - WHAT DOES EQ MEAN?
EQ is a preset Equalizer function on the large MIIEGO speakers. With a single press of the EQ button, you can choose between 3-4 sound settings depending on whether you prefer more bass, more treble, more reverb, etc. Read more...
COMPATIBILITY - CAN MY MIIEGO SPEAKER BE USED AS A REGULAR SPEAKER FOR MY RADIO?
Your MIIEGO® speaker can primarily be connected to an audio source via Bluetooth or the included AUX cable. It is solely the technical specifications of the audio source that determine whether the two products can "communicate."Example: All MIIEGO® speakers have AUX-in, which means they can receive audio signals from a device with AUX-out via the included AUX cable. AUX-out is found on all newer smartphones, tablets, and on PCs and Macs. A standard kitchen radio cannot be expected to provide AUX-out, so you must ensure that the device can provide... Read more...
SIGNAL AND SOUND QUALITY - DOES THE MUSIC/SOUND STOP OR HAVE INTERMITTENT DROPOUTS?
1. Make sure the speaker is turned on.2. Make sure the volume is turned up on both your phone and the speaker.3. Make sure the speaker and your phone/device are connected.4. Make sure the distance between the speaker and your phone/device is within an optimal range for Bluetooth stereo. If the above points are met, and you still experience connection issues, you can try to resolve the problem by performing a soft reset and possibly deleting the speaker from the device's Bluetooth memory.Please contact us at support@miiego.com for further assistance. Read more...
SIGNAL AND SOUND QUALITY - WHAT CAN I DO TO ACHIEVE THE BEST POSSIBLE BLUETOOTH SIGNAL?
It is recommended to keep your connected device as close to the MIIEGO® product's Bluetooth as possible – the more barriers the signal has to work its way through, the weaker the connection will become. Read more...
SIGNAL AND SOUND QUALITY - HOW FAR DOES THE BLUETOOTH CONNECTION REACH?
According to the Bluetooth standard, connections can be established up to 10 meters.The optimal distance for Bluetooth stereo devices of any brand is between 0.5-1 meter from the music device (e.g., your phone) to your headphones or speaker. This will help avoid signal dropouts.Please note that the quality of the Bluetooth signal can also be affected/weakened by obstacles such as walls, furniture, thick clothing/textiles, phone cases, or metal. Refer to the individual product for more information on its Bluetooth range. Read more...
SOFT RESET - IS IT POSSIBLE TO PERFORM A SOFT RESET ON MIIBLASTER AND MIIPARTY?
Yes, you can – this is done by pressing a small button located at the bottom of the AUX input. Use a toothpick, knitting needle or similar. PLEASE NOTE: The speaker MUST NOT be connected to a power source when performing this procedure. If you are unsure about the procedure or need further advice, please contact us at support@miiego.com Read more...
SOFT RESET - HOW TO PERFORM A SOFT RESET ON YOUR AXTIVE SPEAKER
Most common software problems can be solved with a soft reset – on all AXTIVE speakers, this can be done by turning on your speaker and then holding down the power button for approximately 6-8 seconds. When you hear two beeping sounds, the soft reset is complete. You will then need to re-pair the device as if it were new. If you are unsure about the procedure or need further advice, please contact us at support@miiego.com Read more...
BATTERY - HOW LONG CAN THE BATTERIES HOLD A CHARGE?
Your battery life depends on several factors: the battery in the product and the product itself. In addition, listening to very loud music and the type of music played on the product will also affect battery life. The higher the performance required from the product, the faster the battery will drain and need to be charged. If you are in doubt about whether the batteries are defective, please contact us at support@miiego.com Read more...
BATTERY - MY SPEAKER IS DRAINING QUICKLY. WHAT DO I DO?
If you are having trouble with the batteries, a full recharge for 10-12 hours may help. The product must be turned off, and the charging must be uninterrupted.If you are in doubt as to whether the batteries are defective, please contact us at support@miiego.comPlease note that your product's battery life depends on your use of the product, including the volume level used. Read more...
BLUETOOTH - WHAT IS THE BLUETOOTH RANGE?
According to the Bluetooth standard, a connection range of up to 10 meters is achieved.The optimal distance for Bluetooth stereo devices of any brand is between 0.5-1 meter from the music device (e.g., your phone) to your headphones or speaker. This will help avoid signal dropouts.Note that the quality of the Bluetooth signal can also be affected/weakened by obstacles such as walls, furniture, thick clothing/textiles, phone cases, or metal. Please refer to the individual product for further information on its Bluetooth range. Read more...
PAIRING MODE - CAN I ESTABLISH A WIRELESS CONNECTION BETWEEN MY SPEAKER AND MY MAC/PC?
As a general rule, you can pair a MIIEGO audio product with any device (mobile, tablet, laptop, sports watch/smartwatch, etc.) that has an available Bluetooth antenna. Read more...
PAIRING MODE - MY PHONE CAN'T FIND MY SPEAKER?
Your mobile phone will not find the speaker if both the speaker and the mobile phone are not in pairing mode and within 1 meter of each other.Make sure the speaker is charged and turned off.Press and hold the power button for 7-8 seconds until the indicator light flashes (pairing mode).Activate Bluetooth on your phone or other device and search for Bluetooth devices. Then select your MIIEGO® model. If you are asked for a PIN code, enter: 0000Remember to also check if your speaker is connecting to another Bluetooth antenna... Read more...
PAIRING MODE - HOW DO I CONNECT MY SPEAKER TO MY DEVICE?
Make sure the speaker is charged and turned off.Press and hold the power button for 7-8 seconds until the indicator light flashes (pairing mode).Activate Bluetooth on your phone or other device and search for Bluetooth devices. Then select your MIIEGO® model. If you are asked for a PIN code, type: 0000 Read more...
MIIBLASTER SUPPORT VIDEO
If you're experiencing issues with your MiiBLASTER, we always recommend the following three steps: - full charge to restart the batteries- soft reset- deleting and re-establishing the Bluetooth connection between your MiiBLASTER and your connected device (smartphone, tablet, etc.) You can also watch this video for more information Read more...
CAN I MAKE MY PHONE RING IN MY HEADPHONES?
This is a setting that depends on your phone's settings.Therefore, please check if your phone supports this feature. Motorola phones do not allow calls to be answered in the headphones. The phone will therefore always ring separately. Read more...
CAN I USE MIIEGO'S WIRELESS SPORTS EARPHONES FOR CALLS AND SKYPE? AND/OR FOR PC/MAC?
Yes - all MIIEGO wireless headphones have built-in microphones for hands-free calls. You can use them as a wireless headset for Skype and/or your Bluetooth-compatible PC or Mac. Read more...
CAN I USE MIIEGO'S WIRELESS HEADPHONES WITH MY IPOD OR MP3 PLAYER
Only if your iPod or MP3 player has Bluetooth. Follow the instructions that came with your iPod or MP3 player to see if/how to pair with a Bluetooth device. Read more...
CAN I USE MIIEGO'S WIRELESS HEADPHONES WITH MY MOBILE PHONE/SMARTPHONE?
Yes, if it's a Bluetooth device, e.g., a mobile phone. Your phone/device must support A2DP (Advanced Audio Distribution Profile) to play music, which almost all newer smartphones do. Read more...
OTHER - CAN MY CHILD WEAR MIIEGO HEADPHONES?
All MIIEGO® products are designed for adults and are therefore not tested and adapted to children's highly individual head sizes. We always recommend visiting your local sports store to test size and fit if you are in doubt when purchasing new headphones. Read more...
OTHER - CAN I REPLACE THE BATTERY IN MY MIIEGO HEADPHONES
No, the battery is an integrated part of the headphones' design and unfortunately cannot be replaced. Read more...
CHARGING - THE RED LIGHT WON'T TURN ON DURING CHARGING?
Ensure the charging cable is correctly connected between the headphones and the charger, and that the charger is switched on.If you haven't used the headphones for a while, the battery may drain completely. If this happens, you need to charge the battery for at least 30 minutes, after which the red light will start to glow. Read more...
CHARGING - WHY IS THE RED LIGHT BLINKING?
Battery is low and the headphones need to be recharged. Read more...
SIGNAL AND SOUND QUALITY - VOICE IS UNCLEAR DURING PHONE CALL?
1. Ensure your phone has a strong signal.2. Make sure the distance between the earphones and your phone/device is within an optimal range for Bluetooth stereo.If the above points are met, and you still experience connection problems, you can try to resolve the issue by performing a soft reset and possibly deleting the earphones from the device's Bluetooth memory. See "Bluetooth connection issues". Read more...