1. Make sure the speaker is turned on.
2. Make sure the volume is turned up on both your phone and the speaker.
3. Make sure the speaker and your phone/device are connected.
4. Make sure the distance between the speaker and your phone/device is within an optimal range for Bluetooth stereo.
If the above points are met, and you still experience connection issues, you can try to resolve the problem by performing a soft reset and possibly deleting the speaker from the device's Bluetooth memory.
Please contact us at support@miiego.com for further assistance.