FAQ

Should your MiiBUDS PLAY appear as two devices in your Bluetooth overview, you can easily re-pair them by removing both devices from your saved devices, opening the case, pressing the small button 3 times quickly, and closing the case again. After 5-10 seconds, you can open the case again and search for new devices; your MiiBUDS PLAY should now appear as one device again.

This setting depends on your phone's settings.
Please check if your phone supports this feature.

Motorola phones do not allow calls to ring in the headset. The phone will therefore always ring separately.

Yes - all MIIEGO wireless headphones have built-in microphones for hands-free calls. You can use them as a wireless headset for Skype and/or your Bluetooth-compatible PC or Mac.

Only if your iPod or MP3 player has Bluetooth. Follow the instructions that came with your iPod or MP3 player to see if/how to pair with a Bluetooth device.

Yes, if it is a Bluetooth device, e.g. a mobile phone. Your phone/device must support A2DP (Advanced Audio Distribution Profile) to play music, which almost all newer smartphones do.

All MIIEGO® products are developed for adults and are therefore not tested or adapted to the very individual head sizes of children. We always recommend visiting your local sports store to test size and fit if you are in doubt when purchasing new headphones.

No, the battery is an integrated part of the headphones' design and unfortunately cannot be replaced.

Ensure that the charging cable is correctly connected between both the headphones and the charger, and that the charger is switched on.
If you haven't used the headphones for a while, the battery may drain. If this happens, charge the battery for at least 30 minutes, after which the red light will start to glow.

Battery status is low, and the headphones need to be recharged.

1. Make sure your phone has a strong signal.
2. Make sure the distance between the headphones and your phone/device is within an optimal distance for Bluetooth stereo.
If the above points are met, and you are still experiencing connection issues, you can try to resolve the problem by performing a soft reset and possibly deleting the headphones from the device's Bluetooth memory. See "Bluetooth connection issues."

It is recommended to keep your connected device as close to the MIIEGO® product's Bluetooth as possible – for headphones, this means on the right side of your body, e.g., in an arm holder for smartphones and within an optimal range, as the headphone's signal receiver is located on the right side.

According to the Bluetooth standard, connections are established up to 10 meters. The optimal distance for Bluetooth stereo devices of any brand is between 0.5-1 meter from the music device (e.g., your phone) to your headphones or speaker. This will help avoid signal dropouts. Note that the quality of the Bluetooth signal can also be affected/weakened by obstacles such as walls, furniture, thick clothing/textiles, phone cases, or metal. Please refer to the individual product for more information on its Bluetooth range.

Your mobile phone will not find the headphones if both the headphones and the mobile phone are not in pairing mode and within 1 meter of each other.
- Make sure the headphones are charged and turned off.
- Press and hold the control button on the headphones for 7-8 seconds until the indicator light flashes red and blue (pairing mode).
- Activate Bluetooth on your phone or other device, search for Bluetooth devices, and select your MIIEGO model. If prompted for a PIN, enter: 0000

Additionally, you should ensure that your headphones are not connected to another Bluetooth antenna, such as a nearby tablet or laptop. If the light on the headphones flashes red and blue, they are actively searching for a connection – if the light only flashes blue occasionally, the headphones have connected to an available antenna.

Ensure that the headphones are charged and switched off.
Press and hold the power button on the headphones for 7-8 seconds until the indicator light flashes red and blue (pairing mode).
Activate Bluetooth on your phone or other device, search for Bluetooth devices, and then select your MIIEGO model. If you are asked for a PIN code, enter: 0000

Yes, all MIIEGO headphones have built-in microphones and can be used for hands-free calling. You can also use them as a wireless headset for Skype, Zoom, Teams, etc., and/or your Bluetooth-compatible Mac or PC.

Yes – as a general rule, all MIIEGO® products can connect to smartphones, watches, computers, and other devices of any brand, provided the device in question is equipped with Bluetooth. Your phone/device must support A2DP (Advanced Audio Distribution Profile) to play music, which almost all newer smartphones do.

We always recommend trying a soft reset if you experience temporary, minor digital glitches on a wireless audio product:

- AL3+ series:
Connect your AL3+ for charging - the product must be turned off, and the charger must be on. Now, hold down the power button for 6-8 seconds until it blinks 1-2 times. The soft reset is now complete.

- BOOM, BOOM ANC and BOOM MIINI
Connect your headphones for charging - the product must be turned off (including any ANC), and the charger must be on. Now hold down the power button and the volume+ button for 6-8 seconds, after which the light will blink to indicate that the soft reset is complete.

- MiiRHYTHM
Completely delete "MiiRHYTHM" from the Bluetooth overview on the connected device (mobile, tablet etc.) and restart the device.
Now turn on and double-tap the PLAY button on both earbuds. They should now automatically connect and go into pairing mode.
Now activate Bluetooth on your phone/device and search for a new Bluetooth device - select "MiiRHYTHM by MIIEGO".

- MiiBUDS ACTION
Completely delete "MiiBUDS ACTION" from the Bluetooth overview on the connected device (mobile, tablet etc.) and restart the device.
Turn on and hold the PLAY button for approx. 3 seconds on both earbuds. They should now automatically connect and go into pairing mode.
Now activate Bluetooth on your phone/device and search for a new Bluetooth device - select "MiiBUDS ACTION".

- W7
Turn off the headphones. Now hold down the power button for approx. 10 seconds. The W7 will go into pairing mode and then turn off and blink red 2 times. The soft reset is now complete.

- SIMPL GO
Connect your headphones for charging - the product must be turned off. The charger must be on. Now hold down the power button (M) and the volume+ button for 5 seconds.

If you experience Bluetooth connection dropouts or other issues with your phone, we always recommend trying the following:
- Delete the headphones from the Bluetooth menu on your phone.
- Turn off the headphones.
- Restart your phone.
- If necessary, perform a soft reset on your headphones.
- Reconnect your headphones via Bluetooth – this time, remember to put them in pairing mode by pressing the power button for approx. 7 seconds.

1. Make sure the headphones are switched on.
2. Make sure the volume is turned up on both your phone and the headphones.
3. Make sure the headphones and your phone/device are connected.
4. Make sure the distance between the headphones and your phone/device is within an optimal range for Bluetooth stereo.
If the above points are met, and you still experience connection issues, you can try to resolve the problem by performing a soft reset and possibly deleting the headphones from the connected device's Bluetooth memory. You may also refer to the video guide for your product further up.

You can customise your AL4 Freedom/MINI to a certain extent to suit your needs. Follow the instructions in this video to achieve the best fit for your AL4 headphones.

If you are experiencing problems with your MiiRHYTHM headphones, we always recommend the following three steps:

- full charge for approx. 10-12 hours to restart the batteries
- soft reset
- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.)

Please see this video for further information

If you are experiencing problems with your MiiBUDS ACTION earbuds, we always recommend the following three steps:

- fully charge for approx. 10-12 hours to restart the batteries
- soft reset
- delete and re-establish the Bluetooth connection between your earbuds and your connected device (smartphone, tablet, computer, etc.)

See this video for further information

If you are experiencing problems with your BOOM MIINI headphones, we always recommend the following three steps:

- a full charge for approx. 10-12 hours to restart the batteries
- soft reset
- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.)

You can also watch this video for further information

If you are experiencing problems with your BOOM or BOOM ANC headphones, we always recommend the following three steps:

- full charge for approx. 10-12 hours to restart the batteries
- soft reset
- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.)

See this video for further information

If you are experiencing problems with your AL3+ headphones, we always recommend the following three steps:

- full charge for approx. 10-12 hours to restart the batteries
- soft reset
- deletion and re-establishment of the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.)

See this video for further information

If you are experiencing problems with your W7 headphones, we always recommend the following three steps:

- full charge for approx. 10-12 hours to restart the batteries
- soft reset
- deleting and re-establishing the Bluetooth connection between your headphones and your connected device (smartphone, tablet, computer, etc.)

You can also watch this video for further information.

If you are experiencing problems with your MiiBLASTER, we always recommend the following three steps:

- full charge to restart the batteries
- soft reset
- deleting and re-establishing the Bluetooth connection between your MiiBLASTER and your connected device (smartphone, tablet, etc.)

See this video for further information

No. The TWS function only works between two speakers of the same model type, e.g. an AXTIVE M1 + an AXTIVE M1 or a MiiBLASTER + a MiiBLASTER.

Turn on both speakers – they should both be in pairing mode (the light flashes).
Hold down the PLAY button on one speaker for approx. 2 seconds. The speaker will emit a tone indicating TWS search.
The speaker will emit three tones to indicate successful pairing via Bluetooth. The light will also glow steadily.
Activate Bluetooth on your phone or other device and connect with the master speaker, where the light will flash after successful TWS pairing.

TWS stands for True Wireless Stereo, which means that you can wirelessly connect two speakers of the same type to each other and achieve full stereo sound from the same audio source (mobile phone, tablet, etc.).

No, the sound settings in the EQ function are factory preset and therefore cannot be changed.
Should you have any suggestions for improvements to our factory presets, you are welcome to send your input to us at support@miiego.com

EQ is a pre-set Equalizer function on the large MIIEGO speakers. With a single press of the EQ button, you can choose between 3-4 sound settings depending on whether you prefer more bass, more treble, more reverb, etc.

Your MIIEGO® speaker can primarily be connected to an audio source via Bluetooth or the included AUX cable. It is solely the technical specifications of the audio source that determine whether the two products can "communicate."
Example: All MIIEGO® speakers have AUX-in, which means that they can receive audio signals from a device with AUX-out via the included AUX cable. AUX-out is found in all newer smartphones, tablets, and on PCs and Macs. A standard kitchen radio cannot be expected to provide AUX-out, and you should therefore ensure that the device can provide AUX-out if that is the purpose of purchasing a MIIEGO® speaker. Please contact us for advice and guidance at support@miiego.com.

Ensure the speaker is turned on.
Ensure the volume is turned up on both your phone and the speaker.
Ensure the speaker and your phone/device are connected.
Ensure the distance between the speaker and your phone/device is within the optimal range for Bluetooth stereo.

If the above points are met, and you are still experiencing connection issues, you can try to resolve the problem by performing a soft reset and possibly deleting the speaker from the device's Bluetooth memory.

Please feel free to contact us at support@miiego.com for further assistance.

It is recommended to keep your connected device as close as possible to the MIIEGO® product's Bluetooth – the more barriers the signal has to work through, the weaker the connection will be.

According to the Bluetooth standard, a connection range of up to 10 meters is achieved.
The optimal distance for Bluetooth stereo devices of any brand is between 0.5-1 meter from the music device (e.g. your phone) to your headphones or speaker. This will help avoid signal dropouts.

Please note that the quality of the Bluetooth signal can also be affected/weakened by obstacles such as walls, furniture, thick clothing/textiles, phone cases, or metal. Refer to the individual product for more information on its Bluetooth range.

Yes, you can – this is done by pressing a small button located at the bottom of the AUX input. Use a toothpick, a knitting needle, or similar. NOTE! The speaker must NOT be connected to a power source when initiating this procedure. If you are unsure about the procedure or need other advice, please contact us at support@miiego.com

The most common software problems can be remedied with a soft reset – on all AXTIVE speakers, this can be done by turning on your speaker and then holding down the power button for approx. 6-8 seconds. When you hear two "duut" sounds, the soft reset is complete. You will now need to re-pair, as when the product was new. If you are in doubt about the procedure or need other advice, please contact us at support@miiego.com

Your battery life depends on several factors: the battery in the product and the product itself. Additionally, listening to very loud music and the type of music played on the product will also affect battery life. The higher the performance required from the product, the faster the battery will run out and need to be recharged. If you are in doubt about whether the batteries are defective, please contact us at support@miiego.com

If the batteries are causing trouble, a full recharge for 10-12 hours might help. The product must be turned off, and the charging should be uninterrupted.
If you are in doubt whether the batteries are defective, please contact us at support@miiego.com
Remember that your product's battery life depends on your use of the product, including the volume level used.

According to the Bluetooth standard, connection is achieved up to 10 meters.
The optimal distance for Bluetooth stereo devices of any brand is between 0.5-1 meter from the music device (e.g. your phone) to your headphones or speaker. This will help avoid signal dropouts.

Please note that the quality of the Bluetooth signal can also be affected/weakened by obstacles such as walls, furniture, thick clothing/textiles, phone cases, or metal. Refer to the individual product for more information on its Bluetooth range.

As a general rule, you can pair an MIIEGO audio product with a given device (mobile, tablet, laptop, sports watch/smartwatch, etc.), provided that device has an available Bluetooth antenna.

Your mobile phone will not find the speaker if both the speaker and the mobile phone are not in pairing mode and within 1 meter of each other.

Make sure the speaker is charged and turned off.
Press and hold the power button for 7-8 seconds until the indicator light flashes (pairing mode).

Activate Bluetooth on your phone or other device and search for Bluetooth devices. Then select your MIIEGO® model. If prompted for a PIN code, enter: 0000
Remember to also check if your speaker is connecting to another nearby Bluetooth antenna. You will be able to see this on the LED, which shines constantly during a wireless connection, and the audio signal, which indicates that a connection has been established.

Make sure the speaker is charged and turned off.
Press and hold the power button for 7-8 seconds until the indicator light flashes (pairing mode).

Activate Bluetooth on your phone or other device and search for Bluetooth devices. Then select your MIIEGO® model. If you are asked for a PIN code, enter: 0000

Lightning is a type of connector specifically designed for Apple products. Therefore, you may find that newer iPhones have removed the traditional AUX output and replaced the wired audio connection with the Lightning connector. See the product description or contact us at support@miiego.com for further information.

CHARGE ONE is compatible with all devices that have Qi or wireless charging.
This is implemented in all newer iPhones since the iPhone 8.

Therefore, if your iPhone is an iPhone 8 or newer, it should be compatible with our wireless charger CHARGE ONE.

If you have a set of in-ear headphones that have been discontinued from our range, but you need a new set of foam eartips, these can be purchased from the American retailer COMPLY.

In the upper right corner of the website, you can click on "FIND TIPS FOR YOUR DEVICE". Here, you search for MIIEGO and then select which model you have.
The website will then provide you with the correct Comply Foam Eartips for your specific headset.

You can find the website here: www.complyfoam.com

Yes, our charging cables, regardless of size (Micro-USB or USB-C), can be used with all EU-approved adapters via the USB plug.

Look for the CE mark if you want to ensure that the adapter meets the current requirements in this area.

Micro-USB and USB-C refer to the type of charging your product uses. Some of our products use one type, while others use the other.
But don't worry, we have, of course, included a charging cable with each product, so you don't have to worry about finding the right one.

The AUX cable connects your headphones or speaker to your mobile phone, for example, if you cannot/do not want to use the wireless Bluetooth connection.

Please note that not all MIIEGO® headphones have an AUX input – read the product description or contact us at support@miiego.com for further information.

We recommend always removing ear pads or earplugs after each workout so that both speakers and covers can dry completely.
This extends the product's lifespan and ensures that you do not compromise on hygiene.

The only MIIEGO ear pads that can be washed are the sports ear pads for the BOOM models. These are made of breathable mesh material and can be machine washed at 30℃ with regular detergent, without bleach or optical brighteners.The ear pads for AL3+ Freedom and AL3+ Woman, as well as the silicone ear tips for all in-ear models, can be hand washed in lukewarm water - however, we do not recommend washing your foam ear tips.Always remember to let your ear pads and ear tips dry thoroughly after washing.

If you have a MIIEGO® product that is not performing as expected, please contact us as soon as possible at support@miiego.com – any warranty claim procedure depends on where you purchased your product.
In all cases, we will do our best to provide advice through our Support team, and we always recommend keeping your original purchase receipt for warranty and consumer rights purposes.

If you experience connection dropouts that cannot be resolved by a soft reset or by deleting the earphones from the device's Bluetooth memory, you can try a more drastic approach and attempt to reset your network settings:
Go to Settings --> General --> Reset --> Reset Network Settings.
This is the third option, where you will avoid resetting all settings and deleting all content and settings! Be careful here :-)
By choosing "Reset Network Settings", you keep your data intact, while your Bluetooth/Wireless connections will revert to their default settings.

While the Bluetooth range on some devices can typically be up to 15 meters (or even more), the recommended optimal range for a Bluetooth stereo device is approximately half a meter in a direct line to your music device. This is especially true outdoors where the signal cannot use walls and ceilings to be contained.

This rule applies to any brand of Bluetooth stereo devices. In MIIEGO® headphones, the antenna is located on the right side of the earcup. Therefore, always make sure that when you are outdoors, your device is on the right side of your body to achieve optimal connection! This will help avoid signal dropouts. Also, be aware that antennas on iPhones are located at the bottom of the phone.

Yes, and we are always happy to welcome new ambassadors to #teamMIIEGO :-)
However, please note that you must meet a number of criteria to be considered as an ambassador for our products.
Feel free to send us an email at support@miiego.com to learn more.

No, we absolutely do not recommend machine washing our audio products. This is only possible for the sports ear pads from our BOOM series.
Should it be necessary to wash the ear pads for the AL3+ Freedom series or the silicone earplugs for our in-ear models, this should be done by hand in lukewarm water without the use of detergents.
You should refrain entirely from washing the COMPLY earplugs, the Deluxe ear pads, and the PU leather ear pads.

IPX is an international certification of products in relation to their degree of dust or water resistance.
For MIIEGO® products, IPX5, IPX6 and IPX7 are used as indicators of whether the product can withstand sweat and water – IPX7 is the 100% waterproof model, while IPX5 and IPX6 indicate a liquid resistance that can be described as rain and splashes from e.g. a water hose or similar. See the individual product's description for more information regarding IPX certification.

At MIIEGO®, you have a 30-day right of withdrawal on purchases made through our website.
Please contact us at support@miiego.com so we can assist you further.
We also refer to our Terms and Conditions, which you can find at the bottom of the page.

Your cart is empty

Contact

Need help?

Member of

Country/Region

Country/Region

Your cart is empty

FAQ

Contact

Need help?

Member of